UNDERSTANDING MY PRESCRIPTION

   

Most prescriptions will be Standard with no Surcharges, but read on

Like most things, it's simple to do something, once you have been shown how, but not so obvious for the first time.

So lets go through this important part in the ordering process and you'll soon get the hang of using our website. (you can call us instore 10am-3pm/mon-sat)

Firstly, you will need to know if you have a STANDARD prescription or what we class as a NON STANDARD prescription. You'll need to know this so that you know where to enter your prescription and if there will be a Surcharge to pay.

A Standard prescription has SPH measurements not above + or - 6.00 dioptres

(0.00 up to and including 6.00)

A Standard prescription has CYL measurements not above + or - 2.00 dioptres

(0.00 up to and including 2.00)

A standard prescription can have any Axis and reading Add

There should be No Prisms included on a Standard Prescription.

A Non Standard prescription has SPH measurements above + or - 6.00 dioptres (up to SPH + or - 8.00 dioptres ie: 6.25 to 8.00)

OR 

A Non Standard prescription has CYL measurements above + or - 2.00

dioptres (up to + or - 4.00 dioptres ie: 2.25 to 4.00)

A Non Standard prescription can have any Axis and reading Add.

A Non Standard prescription may also have a Prism measurement/s

WHERE DO I ENTER MY PRESCRIPTION ?

When you go to any Brand page to choose frames, you will notice on the top left hand side a white entry button called "Enter Prescription Early".

If you'd like to, you could enter your prescription there by clicking on the button. You'll then find two options are offered, Standard (blue) or Non Standard (red) enter prescription buttons. Click the relevant button in accordance with your prescription type and strengths and you will be taken to your prescription entry form. It is important to use the correct entry form because the Standard prescription entry form has no surcharge payment integrated (attached), but the Non Standard prescription entry form does (we supply prescription powers on higher strengths than most websites for an additional surcharge).

Standard prescriptions have a simple Upload function (pic of prescription) or a manual entry form if you prefer. There is no Surcharge with Standard prescriptions, only the payment indicated for the products on your Cart page.

The Non Standard prescription entry form has only the Upload option.

After you have Uploaded your prescription you will be asked to make a surcharge payment. Non Standard prescriptions are more complex and costly for us to make so we make a surcharge which should be paid at this point through this (prescription) submission form. Your prescription will not be forwarded to us until the surcharge payment is made. You should then submit all to us. We will receive your surcharge payment and your prescription. Then continue to shop as if you have a Standard prescription and order and pay for your glasses at the price indicated on your Cart and Checkout. Non Standard prescriptions incorrectly Uploaded on the Standard prescription form will be accepted and processed but not dispatched until the Surcharge payment is made (see our terms of business).

YOU CAN LEAVE ENTERING YOUR PRESCRIPTION UNTIL YOU HAVE PICKED YOUR GLASSES

You can shop, choose the glasses you like and click on the frame picture. You will be taken to the Product page where you can order lenses and options and then submit your choice. You'll find yourself at the Cart page where you will be asked to enter your prescription. You must enter it now if you haven't already done so. Click the prescription entry button and again you will be given two options, "Enter Standard" or "Non Standard" prescription. Click the relevant

option, enter your prescription accordingly and make the surcharge payment    if your prescription is Non Standard - No Surcharge due for Standard prescriptions.

 

You can still make the surcharge payment retrospectively if you use the wrong prescription entry form. Your order will be accepted and prepared but the order will not be dispatched until this Surcharge payment has been made.

You will notice there is a return to Cart Button which you can use to return back to your Cart and continue on to Checkout.

 

 

JUST IN CASE YOU WOULD LIKE TO ENTER YOUR PRESCRIPTION RIGHT NOW, HERE ARE THE TWO LIVE OPTIONS THAT YOU CAN USE FROM HERE.

your subsequent order will be matched to your prescription on our systems even if sent separately via your corresponding Email

Ilkeston Factory Specs - prescription eyewear supplier optical lenses