Read Some of our Testimonials & Reviews
Some of our 5 star reviews
Martin Shaw
1 review
Google 19th April 2024
Really please with my new glasses. The help that you get when visiting the shop is first class. Great service and very friendly people. I would highly recommend visiting if you need new glasses.
Daren Adams
1 review
Google 25th March 2024
Such a great service from Shaun and the team…speedy turnaround and great communication and customer support. Highly recommended, Darren, Cardiff.
Google 16th March 2024
Today I went to Ilkeston factory specs for the first time, I now won’t be buying glasses anywhere else, the service I received was 5 star, very professional and helpful, Sean was able to swap out the lenses in my ray bans to prescription sunglass lenses while I waited, I was able to chooses from various colour tints as well as the darkness I required, they also have a huge range of great glasses in store to choose from including top brands, I’ll be back this summer for another pair of designer prescription sunglasses and I know I’ll be able to choose the frames and lenses I want, top quality service from both Sean and Juliet thank you very much
Google 11th March 2024
I broke my glasses, but they were quite new and the lenses costly. I went back to where I had bought them, but they were unable to help. Fortunately I came across Ilkeston, and Shaun, who turned things round quickly, and professionally, and were very friendly. They did a great job, and I'm really pleased with the frames they chose on my behalf. I was almost resigned to having to discard my perfectly useable, expensive lenses, but Ilkeston came to my rescue. Thank you.
Google 10th March 2024
I did a random search on Google for businesses that tint lenses for glasses. Everyone I came across could only produce the same dreary brown, grey, green or blue. I wanted something more special. I then came across Ilkeston Factory Specs who offered far more colour options such as yellow, pink and red as well as the classics in a range of shades and gradients. So I made contact to tell them what I was after. They were happy for me to send in my glasses to see what they could produce. And I'm delighted to say they have indeed created exactly what I was after. I couldn't be happier.
Google 3rd March 2024
Factory Specs is a Gem..Frames galore, such choice. Sean is such a knowledgeable guy, so helpful. Third visit absolutely superb customer service.
Local Guide·243 reviews·111 photo
Google February 25th 2024
An absolute treasure! Not an opticians, the lovely team here can take your existing lenses and pop them into new frames while you wait or take your optical prescription and make you a new pair of glasses. It's a service which can be difficult to find. Highly recommended
Google 8th February 2024
Just amazing service. If you have broken a pair of glasses go no further. This company is exemplary in their customer care. Great value and it could not be easier. Simply pack and post the broken pair of glasses and that's it!
You are kept up to date and the new frames will be back in days. Perfect.
Adam Oakes
Google 2nd February 2024
I used factory specs to re glaze my specs this year and last and cannot praise them enough. They are so friendly and professional, nothing is too much trouble for them.
Take it from me get your prescription and visit factory specs in Ilkeston to get frames that make you look fantastic with equally fantastic friendly service.
I wouldn’t use anyone else and would always recommend them.
“You should have gone to factory specs” trust me you should :-)
I have used an online reframing option and everything went very smoothly from start to finish. Prompt responses, fast reframing, and quick delivery. Frames look of excellent quality. Very pleased. Would highly recommend!
Google 8th Dec 2023
the glasses have been returned safely even though the post chap rammed them in the letter box 🤬 however lucky they haven’t been damaged
The frames I feel are better than what I had and seem a lot more solid the pads are comfortable and I feel they fit my head better good choice of frames thank you
The overall experience has been amazing and excellently pleasant easy from the start to the end
Great job great company and work simply excellent
I will be recommending your work and company
Thank you
Google 5th Dec 2023
Excellent service.highly recommend 👏👏
I purchased a new pair of frames for my existing lenses after breaking my glasses and saved a fortune and got them in half an hour! 🙌 👍
No appointment necessary. I simply walked in, explained what I wanted, and picked a new frame from their extensive and well priced selection, and within half an hour, they were ready. Quick and simple, hassle free service at an excellent price.
The while you wait service is fantastic, plenty of parking over the road, didn't even have time to grab a coffee as they were done that quick! Tx guys 👍
Google Oct 2023
Simply incredible from beginning to end complete professionalism from shaun and juliette friendly positive experience and the perfect frames for me i cant wait to get another pair phenomenol
Google Sept 2023
Took my prescription here today as I wanted to keep the frames. They did this within 20 minutes and more than half the cost at the opticians. Very helpful and I would reccomend them. Most definately use again. Thankyou
Google Sept 2023
I wear prism glasses using bifocals for most purposes but single prisms for using a PC mostly. (Stops you from having to crane your head back and look down your nose at the monitor.) One day, clumsy me, I somehow sat on my reading glasses and broke their fairly flimsy plastic frames. Luckily the expensive prism lenses were still perfect and so I thought, not wanting to throw a pair of really good lenses away, I would try to get them put into new compatible frames and carry on using them.
Tried my local opticians all of whom only wanted to sell me complete new glasses, lenses and all, which I didn't need and wasn't looking for. So I went on the web, did a few searches, and eventually found my way to Ilkeston Factory Specs' website, who I discovered actually offered reframing amongst their services, made an enquiry, and posted my broken glasses off for repair. In a matter of days my prisms came back, mounted in much better and stronger frames, with superior hinges (which I asked for) and, even though they had been ground specially for my eyes and needed to be positioned just right to get the full benefit of them, my vision turned out to be as crisp, clear and perfect as it was before.
(I'm actually wearing my reframed glasses now as I type.)
Great job and a real success story.
Thank you Ilkeston Factory Specs for saving me a fortune!
Clumsiness or whatever I broke my spectacle frames irreparably. With no assistance from my usual optician other than to buy a new set I tried to find an effective solution to salvage my undamaged varifocal lenses. This company at Ilkeston was the only one I could find that was prepared to reframe spectacles.
In less than a day of receiving the broken item the lenses had been reframed, posted and the spectacles were delivered to me the following morning.
This service was excellent, both fast and economical and as for the previously unseen, new frames - my twelve year old granddaughter reckons they look ‘cool’ and my wife noted that Ilkeston had better taste in frames than I might have chosen.
I am very pleased to have found such a helpful organisation.
Regards John Johnson
Fantastic experience in store today. Was like talking to friends rather than sales people as they have your best interest at heart instead of a quick sale unlike many opticians. Provide honest feedback on glasses fit and look, reasonably priced for the quality and they were able to accommodate my request of tinted lenses to how I wanted them so was well worth the 140 mile round trip.
For someone with anxiety they made me feel completely at ease, between this and my new
pairs of glasses it was a match made in heaven.
T Steve
Google 4th July 2023
Jason Bates
Google 29th June 2023
What great place to purchase your glasses !! Plenty of choice and at very reasonable prices.
Due to a eye condition i have, they turned around my order for sunglasses in a quick and timely manner to accommodate me which was very much appreciated.A Wonderful personal service Thank you.
Google 25th June 2023
I had 2 pairs of specs reglazed and they look just like new again. Very pleased with the high quality lens and a quick turnaround too. Great personal service from Shaun and Juliet who are lovely to deal with. I’d highly recommend buying from this store and I haven’t said that about an actual shop for a long time!
Always use these for my glasses and sunglasses. They are very helpful, have keen prices and excellent service. Highly recommended.
Google 20th June 2023
Both my wife and I took the opportunity to visit Jason and Juliette to sort our glasses out as we travelled 25 miles to see them. We booked an appointment each so we had time to find the right styles and had time for a chat and meet Bruce their dog.
The advice they gave was professional and really helpful. Our glasses were back for the next weekend and we have both collected them and are really happy. There is a fantastic choice of brands and prices that we didn't see at our local Boots our Specsavers. We will be back next time we need some new glasses and I would definitely recommend going to visit. It was well worth it for us. Thank you.
Google 17th June 2023
A big thankyou to shaun for making me my +8 prescription sunglasses. nice slim dark lenses, you cant even tell they are prescription sunglasses worn em all weekend whilst out on E bike.
been after some for years, finally got em well impressed.
thanks shaun
Google 11th June 2023
Brilliant customer service. I will certainly use them again in the future.
I had broken my frame and went back to Boots who were unable to fit just frames and were intent on selling lens & frames, which is not what I required given my eyes hadn't changed much & the lens' are in good condition.
I found Ilkeston Factory Specs online and booked an appointment. They were most helpful and offered a range of options for the frames which were closely matched to the shape of my existing varifocal lens'. Having finally chosen a set of frames, I could have happily chosen 3 or 4 as they all fitted well & were stylish, they then trimmed the lens' to fit & within 30 minutes it was all sorted. I've been using them for a couple of weeks now & they are perfect.
My only negative comment is that they required a cash payment given I had the new frames on the day & it would have been helpful to have known that before coming
However, overall a terrific service, very friendly & professional, good range of frames & a super experience
Google 12th May 2023
Needed lenses reframing, excellent service from Shaun, with great communications and less than a week for glasses repair online. Would recommend him to all my friends & family. Thanks again.
Google 12th May 2023
Very impressed with the quality of the varifocal lenses in my Jeep frames. All the work involved is first class. I have just taken my old glasses in for Shaun to convert them to permanent sun glasses for driving. Excellent service and great pricing. I definitely recommend.
Google 28th April 2023
After getting my eyes tested at the local Optician's I took my prescription to Shaun at Ilkeston Factory Specs, and selected a very modern frame with reactalite lenses and anti-glare coating. He quoted me a third of the price previously quoted, with anti-glare coating thrown in for free. They were ready for pickup within 4 days. I have been using Factory Specs for over 10 years,
superb local service, great range, super fast, and any problems I know Shaun will fix it.
Google 28th April 2023
Fantastic service 👏
Fabulous choice of ladies of gents specs.
Very professional attention.
They have lots to choose from, a lot more choice than the main st opticians. Some great modern styles.
Definitely recommend 👌
Google 22nd April 2023
I posted my glasses on Monday afternoon and they were returned with excellent new frames on Thursday. What a superb service and well worth the money.
Excellent service from very helpful and knowledgeable staff.
A great choice of replacement frames available, my original lenses were fitted in about 15 minutes and look brilliant.
I can't rate this company highly enough - superb in every way!!
Google 26th March 2023
What a great service. I sent my broken frames with my expensive variofical lenses to Ilkeston factory specs. They were so FAST - back with me in the same week. Brilliant. I loved the frames they choose - they suit me well and the funky design of the temples perfect for my quirky personality. Recommend their service and really good comms too. They keep you informed - friendly and efficient. Really good value and excellent service.
Google 25th March 2023
Really nice friendly people.
Helped me pick a frame I liked within 10 minutes when it normally takes me ages.
Also thinned my high prescription lenses to fit perfectly into the frame for a very reasonable price.
Can’t fault them on anything and will definitely be using them again in the future!
Google 26th Feb 2023
Large opticians chains quoted me a 14 day turn around for lens replacement in my existing frames and suggested there was a high chance of them breaking during the process. Their quote for new frames and lenses was only a few £ more.
Shaun at Ilkeston Factory Specs turned it around in under 15 minutes while I waited with a cup of coffee included, at less than half the price the major retailers were asking. He even polished the frame and tightened the hinges and they are better than when I got them new.
I've got no complaints and will be back next time I need some glasses.
We received a top service at Ilkeston Factory Specs, from both Shaun and Juliet. It was a fast turn around from start to finish and Shaun went out of his way to ensure we received our new specs for Christmas. Although Gary was OK I just couldn't adapt to varifocals but again, both Shaun and Juliet offered advice and alternatives that I would be happy with. Thank you guys we will be back.....😊
Google January 7th 2023
After finding a frame I had been looking for for a while elsewhere, I sent them to Ilkeston Factory Specs to have my first pair of varifocal lenses glazed into them. As I have worked in an opticians before, l knew how to measure the heights for the varifocals. Within a couple of days, Shaun emailed me to say that they had received the frame and that they had ordered the lenses. It only took a few more days and to get the glasses and I was kept informed by Shaun all throughout the order and delivery. The lenses look great and I have had no problems adjusting to the lenses. Thanks so much. Amazing customer service and will recommend to all.
Google December 2022
What a brilliant set up they have there. From the moment I walked into the shop, their customer service started to show just how good they are.
When I asked if they could re-glaze my existing frames, I was asked if I would like a cup of coffee!
Sean really knows his lenses, he went on to explain each type of vary-focal lens, and how they would work.
He then took several measurements to ensure they were REALLY suited to my eyes and face.
He also explained how the anti-glair/hard coating (which I had requested) was applied.
The result was an exceptional pair of glasses, far better than previous ones AND fitted to my exiting frames for far less cost than new specs - What more could I ask for.
Thank you both for an excellent service.
I will be recommending Ilkeston Factory Specs to other people in the future.
I needed some new lenses in some in my favourite glasses
As my sight had changed slightly
Spec savers kept pushing me to have new frames but they were same price as some New glasses from them
I Popped into factory specs
bit further down on opposite side
I gave them my prescription he gave me a price he said come back in hour I couldn’t beleave it
they had Fitted my lenses into my oversize glasses I was over the moon
I spotted some big Oakley frames
In there which were large frame.
Bit different so had those too
Shaun was Amazing he dies the lenses on site. No waiting
No waiting personal service n great price in Ilkeston Wow
Allen Stevens
Google 19th Oct 2022
I dropped my relatively new glasses, chipping both lenses.
My usual opticians quoted me twice the price of Ilkeston Factory Specs to replace the lenses.
Making an appointment I met Shaun and Jules who was welcoming and friendly,
The expertise and knowledge was reassuring and confident for them to reglazing both pair of my designer frames glasses.
I can honestly say nothings to much trouble, when I arrived I had my prescription sunglasses lenses which had dropped out, he took them explaining why they had and modified them with no charge.
When I collected my reglazed glasses I was total amazed at the clarity, some thing I had not experienced for a while.
He had noticed a discrepancy in my old lenses prescription and made sure the new lenses were perfect.
I would highly recommend you try Ilkeston Factory Specs.
Peter e from Derbyshire
Nice Local review
14 September 2022
My brother has special needs and has a very complicated prescription,
his lenses are very thick and heavy even though we have paid extra to have them thinned? because my wife had her glasses from here due to problems with high street optician and was absolutely amazed at the results i decided to bring my brother along with his complicated prescription,
well all i can say is THANKYOU!
the changes were instant, reading without effort,walking without checking the floor, not banging into things, the lenses are thinner and he reports that he can see better and that they are the most comfortable glasses he has worn,
my wife had several issues with a well known opticians and has said basically the same!
This chap knows his job, he knew what was causing the issues,
seriously i cant recommend his service enough, wont go anywhere else now
Disadvantages
you have to travel, but in the end worth it
Comment
price, quality, stock is better than the well known opticians, personal service is amazing he wont rush.
Tony Wilson from Kent
Facebook Sept 2022
Highly recommended. My old lenses [from a crushed pair of spectacles] were refitted in new frames and returned by mail within a week. Absolutely delighted with the fast and friendly service I received.
Mr Wilkinson
Google August 2022
"Called 10 minutes before to see if they could reframe my lenses as the arm on my glasses had snapped off.
They got me in and within the hour they had reframed my lenses and made them look sparkly clean like brand new.
Friendly service and great to deal with. Just keep in mind they only accept cash so make sure you're prepared for that (a walk to Tesco's ATM passes the time while you wait though)".
Nigel Robinson
Google August 2022
Local Guide·156 reviews·244 photos
Politely professional. Offers a wide range of frames and lenses.
Suggest an n appointment.
Chris from Scotland sent us this message
09/08/2022
"Hi Shaun, Highly delighted with new frames ,much better than old ones. Fastest delivery I've ever had ,will definitely send you any work I ever need done again. And Specsavers said it was impossible to reframe old lenses ! I will of course recommend you to all my friends and please feel free to include this email in your reviews. Kind Regards, Chris Hill"
Google May 2022
Excellent service, well worth travelling from Bradford to get the designer spectacles I wanted. Sean was very knowledgeable and everything promised has been delivered. I am loving the bling. I would definitely recommend this unique bespoke optical experience.
Google April 2022
Can't believe I've only just found this place!
Paid the same money as specsavers, got two pair for less than vision express, I will never use any other again, its a complete rip off,
The non brand are even better quality here,
I've had 2pairs of verifocals and can see 100% better than my other verifocals, seriously it took them 1week and as soon as I put them on I couldn't believe the difference, I kept having to go back to vision express, this guy really knows his stuff, you can have proper sturdy designer brands that are made better
They really are a nice couple! And if you like bling look no further, you'd be surprised who gets their glasses here, keep up the good work
Google March 2022
Just bought another pair of glasses here, the service is second to none, big selection of glasses to choose from and expert advice on hand, no pressure sales just good friendly service and reasonable prices.
Google Feb 2022
Very knowledgeable and down to earth staff. Shaun was happy to go out of the way to help and make the experience as smooth as possible, something you don't really see with the usual chains. Will happily recommend their services to anyone looking for them!
Google Feb 2022
Top quality service from the moment I walked through the door.
Don't even consider visiting just do it!
I had two new pairs of lenses fitted into my existing frames after a change in prescription.
Within 7 days they were cleaned, polished and fitted to perfection.
Thanks for your work. I'll be back in the future.
Google Nov 2021
Excellent advice and service. I bought a pair of Tiffany glasses a few months ago and had a problem with the arm not sitting right. Sean, the owner, has altered them to be the comfortable glasses ever. I really loved the look of them so was highly delighted that they could be amended, without any extra charge! Fantastic! Can't fault this shop, it's staff or the service. Well done!!
Sophie Pear
Google 15 Nov 2021
I called Ilkeston Factory Specs this morning (a Saturday!) after a bit of a specs emergency and they not only had my high prescription in stock but said they were able to make them the same day! I live an hour away but was happy to travel to Ilkeston and am so glad I did. I explained what I was looking for in a pair of glasses and what I didn’t like. The lady helped me pick a pair of frames that not only suited me but would be the best fit for my higher prescription. The gent who fitted the lenses did an incredible job, taking time to polish the edges of the lenses, fit the glasses properly, and do everything to make them the best pair of glasses I’ve ever had! From walking into the shop to my glasses being finished and ready it was less than an hour. Really lovely people who genuinely want to help and provide a great result. They listen to what you want and explain what the best options are and why. They have a massive choice of frames for all budgets including high designer brands. A completely bespoke service, I felt like a VIP, and my specs cost less than from a big high street shop (plus I had my glasses within the hour!). These guys really know what they’re talking about and after 25 years of wearing glasses I now understand why my previous pairs from Specsavers have been so bad! I will make the journey to Ilkeston Factory Specs in the future every time. Thank you SO much. Support your independent businesses and get a better service
Google May 2021
(Mick White) As usual top service from these, wouldn't go anywhere else. Needed a repair doing, very prompt to respond to request for this, done the next day, fantastic, very happy indeed! Great customer service.
Google May 2021
had two pairs of glasses in a space of an hour... fantastic service very professional , will go back to factory specs for sure .
Shaun and Jules are great people and make you welcome even
got the kettle on, now you don't get that at spec savers . Top service !!
Google May 2021
Awesome service and customer care. it was a pleasure from start to finish.
I am now the proud owner of a pair of Tom Ford Glasses and cannot recommend this shop more.
Opticians for the modern era!
"What a fantastic little shop what a choice and better still a great service.Called there today for some prescription sun glasses within the hour I was wearing them and I got a nice cup of coffee, great service great glasses spot on, you could not do better.Will definitely be back no need to look any where else" .
Tina Mandy Ryan
Google 30th June 2018
"Thanks for helping me to overcome many years of migraine & severe eyestrain. I woke up one day with double vision which was blurred ended up at A&E getting assesed. So I turned up at with my prescription needing an emergency pair of glasses to tide me over for work the owner made me a temporary pair the same day! With intermediate tinted lenses, I told him what I could afford to pay and we did a deal I could have the temporay glasses at the price I could afford on that day {which was not a lot} Because I was going to order my occupational lense glasses from him too. He did me a huge favour on that day & I will not be going anywhere else again for my glasses, which are worth every penny. {spec-savers had wanted me to wait 10 days for a new tinted pair} Thank-you both, I hope everyone who visits your shop realises what a good & fair chap you are. Your expertise has helped me beyond belief, nothing has been too much trouble for either of you. What alovely pic' of you "J" see you soon"...Tina :] x
"My boyfriend Mick went in and has ordered a fantastic pair of Ray Bans at a great price, staff excellent, would highly recomend"
Google 1 May 2018·
"Another fab new pair of specs and another 5 star customer experience today. Can't recommend Ilkeston Factory specs direct highly enough !!!"
andfrom her partner.....Keith toots Stevens
12th May "popped in to get my lovely lady sorted with new specs...outstanding service from start to finish"- with Dawn Cox.
Google 13 February 2018
Highly recommended, we have been before for glasses here. 100% customer satisfaction, they help you look for frames, makes sure that you pick the right frames for your needs. Brill!!! Had a right laugh as well too. Really good on price too, compared to other opticians, we didn't bother to get a quote from anywhere else because we knew that the price they quote will be such a good one for the glasses that you choose.
Dawn Cox 1st review
Google 19 January 2018
"Thanks so much for sorting my broken specs today. Can't recommend this place highly enough ... Not only have they sorted my frames for my new prescription, they have reframed my current lenses for free to tide me over til my new ones arrive. All done while I waited so I havent had to struggle without my specs. Customer service here is second to none. Thankyou!!! "
"I bought swarovski glasses and sunglasses. Absolutely beautiful glasses. The owner of the shop is such a lovely, helpful man. Great staff too. Cheaper than anywhere else. Can't wait to get some
more.xxx"
James wright
Google 20th February 2017
"This place has some serious designer glasses.I have had most designer names in the past but I have never seen so many top brands actually in stock for me to try. Loads more than the other opticians I've been to look at this week, should have just come straight here at this price and choice. Well happy, thanks you guys".
"Had wonderful service here today .After visiting specsavers and leaving with an Idea I wanted rimless (for my first ever pair of glasses aged 46) but not sure what suited me I came here after a recommendation and Sean and his Co worker gave such good personal service and advice that I am collecting 2 pairs of specs on Friday that really do suit me and are trendy and not even rimless. Hubby is that impressed he will follow suit later"
Ali Marriott
Google 8th Dec 2016
"Can't tell you how much I ❤️ these!! Had loads of compliments. So easy to wear, really comfy. Think I will find it hard to find another pair I like as much"
Google 30th Nov 2016
"More than 100% happy with my all Specs from you guys:] thank-you so much for taking the time to make me an emergency presciption pair and getting me the exactly correct tinting I needed...No more unnecessary eye strain for me :] You have gained yet another customer for life. No need to go anywhere else anymore..& can't wait to order my prescription sunglasses in the New Year :] x"
Artie Jesson
Google 18th Oct 2016
"I don't pay Rip off prices, I want a good deal, and the best price I can get.The staff gave me the best offer I could not refuse and ended up with three pairs of specs for all events, but only paid what the others wanted for one pair, cant fault them or the place at all".
"Well what can I say...... ! Loving the new glasses, hubby can't stop looking at me. Lol.
Most importantly, service was second to none and will recommend highly to friends and family.
Thanks guys. (I can see......!)"
Billy Hufton
"Great service and great prices. Bought 6 pairs of glasses and they are all fantastic"
Lesley
24th Jun 24 2016
"Great local business staff are very helpful great range off frames and very reasonable price would highly recommend".
John Wallace
Google 19th Jun 2016
"Couldn't help commenting on here. I know use this business and I want stand put my view forward. I have always been happy but never bothered to comment till now, this business is one of the best in Ilkeston, it adds an option to pay less for good quality glasses, I never had course to complain. Although screws do come undone on glasses I've had at other places and this man has always been happy to help whether I brought them there or not, always go there now anyway, good luck to him I recommend him".
June marriatt
Google 18 Jun 2016
"Went here after friend said how good they where on service and price, picked a really nice pair of versace and a pair of sunglasses, half the price of the quotes I had been given, fast service will be going back when I have my next test, thank you factory specs and my friend".
Anonymous in Mobile
Google 30th Jan 2014
"Pleasant experience all round. Wide varied choice of frames and no complications with the lenses simple and easy to understand, No pushy sales people will definitely go back for my next pair of
specs!".
anonymous in Mobile
Google 17 Nov 2013
"Excellent price..choice is by far the best too..i just took my prrscription in and saved over a hundred quid on my opticians prices"