These terms are in addition to our standard terms and condition of business. You should read them carefully and only order glasses or lenses with us if you agree to them fully. We recommend you read our full terms of business before placing orders on this site.

1  I accept that prescription glasses are only returnable at our discretion within 14 days and must be in  perfect condition and only the frame can be refunded (at our discretion) the lenses or any other bespoke items are not refundable unless we are in any way at fault.

2  I confirm that I have checked the information I have entered above and it matches my prescription.

3  I understand that If I place an order for lenses with high Sph's above  +/- 4.00 and/or high Cyl's above  +/- 2.00 or with a prism on one or both lenses I will incur a surcharge of £40 before goods are dispatched to me. No order will be dispatched if I have not made the surcharge payment until I make the payment outstanding.

4  I understand that prescription lenses are a bespoke item and exempt from Long Distance selling regulations and once ordered cannot be cancelled or refunded.

5   I understand the lens tint I have chosen (if required) in the options selection will be as Ilkeston Factory Specs considers suitable within reason and as supplied by us which I will accept and not request altered  for another depth/shade or colour. I understand that different tint brands differ slightly in hue. 

6  I understand that my PD will be set according to my instructions (if not instructed a standard PD width of 63 distance/60 near will be used) and my optical height centres, if I am ordering varifocals, will be set at the standard distance height of 5mm above the horizontal centre line (HCL) of the frame front panel. If I click and collect I will request if required, the lenses be cut in to the frame while I wait and understand Ilkeston Factory Specs technicians will take the appropriate necessary measurements on the day of collection while I wait.

7  I have read and agree to the Terms & Conditions set out on this website. The customer (either myself or someone else ) is/am/are over 16 years old, not registered blind or partially sighted and the prescription used is not over 2 years old.

8  I understand it is my responsibility to let you know all details of my prescription including any Prism measurements, and I understand that I may be asked for a copy of the original prescription during or after manufacture of my spectacles.

9  I agree not to place orders for prescription lenses with Sph's over +/-4.00 dioptres and Cyl's over +/-2.00 dioptres or with reading Adds over +3.00 dioptres or Prisms in any direction. Payments made for glasses orders over these agreed terms (and prescription powers) are subject to reasonable administration costs laid out in our Terms of Business which will be deducted from monies paid by you to us before a refund is made ( see full terms of business) and the order will not be processed.


10 I will not place orders of over SPH 8 dioptres and or CYL over 4 dioptres under any circumstances and a £15 charge will be held as an admin charge if I do so before any refund.

11 Lenses sent to us for "reframe" are deemed by you to be valued at £0 and unusable except when and if we are able to reframe them. Altered decentrations when lenses are reset due to the process and any losses in transit to and by return (to and from Ilkeston Factory Specs) are at the customers (your) own risk and you will not raise a claim for replacement although we may make offers to replace at a cost to you of our choice. Frames supplied by us for reframe are our choice as deemed suitable and will be excepted by you if you place an order for a reframe on this site.

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