These terms are in addition to our standard terms and condition of business. You should read them carefully and only order glasses or lenses with us if you agree to them fully. We recommend you read our full terms of business before placing orders on this site.

Prescription spectacles are deemed exempt under long distance selling regulations. This is because they are a bespoke item.


1  I accept that prescription glasses (without fault) are only returnable at Ilkeston Factory Specs discretion within 7 days and must be in perfect condition if I return them. I understand that only the frame element can be refunded to me at Ilkeston Factory Specs discretion. The lenses or any other bespoke elements of my order are not refundable unless Ilkeston Factory Specs are in any way at fault. Free lenses are deemed a bespoke element and are valued at £15 in the event of a no fault return.

2  I confirm that I have checked the information I have entered above and it matches my prescription.

3  I understand that If I place an order for lenses with higher prescription powers than Ilkeston Factory Specs states it accepts there will a surcharge to pay after I have placed the order if my order is accepted.

I understand my order will not be dispatched if I have not made the surcharge payment until I make the payment outstanding.


4  I understand that prescription lenses are a bespoke item and exempt from Long Distance selling regulations and once ordered cannot be cancelled or refunded unless Ilkeston Factory Specs agrees to do so.

5   I understand the lens tint I have chosen (if required) in the options selection will be as Ilkeston Factory Specs considers suitable within reason and as supplied by us which I will accept and not request altered  for another depth/shade or colour. I understand that different tint brands differ slightly in hue. 

6  I understand that my PD will be set according to my instructions (if not instructed a standard PD width of 63 distance/60 near will be used) and my optical height centres, if I am ordering varifocals, will be set at the standard distance height of 5mm above the horizontal centre line (HCL) of the frame front panel. If I click and collect I will request if required, the lenses be cut in to the frame while I wait and understand Ilkeston Factory Specs technicians will take the appropriate necessary measurements on the day of collection while I wait.

7  I have read and agree to the Terms & Conditions set out on this website. The customer (either myself or someone else ) is/am/are over 16 years old, not registered blind or partially sighted or with an eye doctor and the prescription used is not over 2 years old.

8  I understand it is my responsibility to let you know all details of my prescription including any Prism measurements, and I understand that I may be asked for a copy of the original prescription during or after manufacture of my spectacles.

9.1  SINGLE VISION LENSES: I agree not to place orders for prescription Single Vision lenses with

Sph's over +/-4.00 dioptres and Cyl's over +/-2.00 dioptres or Prisms in any direction. I accept the  £40 surcharge as indicated on these terms if I do so, before goods are dispatched.

 9.2  VARIFOCAL LENSES: I agree not to place orders for prescription Varifocal lenses with

Sph's over +/- 6.00 dioptres and Cyl's over +/- 4.00 dioptres or with reading adds over +3.00 dioptres  or Prisms in any direction. I accept the £40 surcharge as indicated on these terms if I do so, before goods are dispatched.

I understand that if my over powers order is not accepted by Ilkeston Factory Specs then any payments made by me for glasses over these prescription powers are subject to reasonable administration costs laid out in Ilkeston Factory Specs Terms of Business, which will be deducted from monies I paid before a refund is made to me by cheque in the name of the credit card used to place the order. I accept the £15 admin costs and I understand the refund will be made within 14 days.


10 I will not place orders of over SPH's 6 dioptres and or CYL's over 4 dioptres under any circumstances and agree to the £15 admin charge which will be deducted from my payment before I receive a refund of my order by cheque with the £15 admin charge deducted.

11 Lenses sent to us for "reframe" are deemed by you to be valued at £0 and unusable except when and if we are able to reframe them. Altered decentrations when lenses are reset due to the process and any losses in transit to and by return (to and from Ilkeston Factory Specs) are at the customers (your) own risk and you will not raise a claim for replacement although we may make offers to replace at a cost to you of our choice. Frames supplied by us for reframe are our choice as deemed suitable and will be excepted by you if you place an order for a reframe on this site.

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