TERMS AND CONDITIONS

TERMS & CONDITIONS

Please read our following terms and conditions for online purchases with "Ilkeston Factory Specs". 

Shaun Bateman - 135 Lower Bath Street - Ilkeston - Derbyshire - DE7 8AS tel 0115 9 445656 

 

1. Payments


1.1- We accept payment by credit and debit card only.
1.2- All prices  for frames and "Standard power" lenses shown - are the price you pay in total + postage if applicable.

A surcharge of a fixed £40 will be applied to orders including lenses if the prescription is "Non Standard".
1.3- Goods will only be delivered to the registered address of the credit card used for payment.
1.4- Goods remain the property of "Ilkeston Factory Specs"

135 Lower Bath Street- Ilkeston-Derbyshire De7  8as until paid for in full.

 

2. Delivery


2.1- We do not guarantee to deliver by a specific date.  If we have not delivered  (forwarded)  the product within 28 days of acceptance of order you may cancel the order and all money paid will be refunded to the credit or debit card that the payment originally came from.
2.2  Spectacles can only be supplied to United Kingdom residents and delivered to a United Kingdom address.
2.3- We will  send (all) orders by signed for delivery and it is your responsibility to ensure that someone is able to sign for receipt of the goods. We will ring you the day before the day of arrival (your address) so that you may reasonably expect the delivery (although we cannot guarantee the delivery will take place the following day of dispatch in all cases).

2.4- We will be entitled to rely upon your signature as proof of delivery/ a neighbours signature if taken on your behalf/ or a statement of delivery signed on your behalf by the Royal Mail employee attending and making the delivery in the case of current Covid 19 distancing rules. In all cases the delivery will be deemed to have been successful and made.
2.5- Inspect the goods upon delivery and notify us straight away on the  day of receipt  ( by email through our Ilkestonfactoryspecs.co.uk website contact form ) should they be in any way defective or inconsistent with your order.  You should not use the product or wear the product.

2.6- All Damage/ non delivery/ missing items to or upon the delivery must be reported on the day of receipt to the Royal Mail so that we may make appropriate compensation claims if due or at a later date upon our request.
2.7- Should it be necessary for you to return goods then you shall be liable for their safe-keeping until such time as they are delivered to us including any period in transit.

2.8- The returned spectacles or goods should be returned unmarked  and in there original packaging for our inspection and acceptance.

 

3. Cancellations and Changes for spectacle and reframe and reglaze orders


3.1- For goods made to your personal specification, orders cancelled before dispatch may incur a charge for time and materials used in preparation of the order.
3.2- Changes to your order made before dispatch may incur an additional charge for time and materials used in preparation of the order.

3.3- Spectacles are exempt from the 14 day cooling-off period that applies to the majority of consumer goods.
3.4- You accept full responsibility for the accuracy and of entering ( or uploading) your prescription details and providing a  PD measurement.

3.5- If you do not provide a PD measurement (or use the option "Set at Standard" when ordering ), we will apply automatically the PD measurement as a total of 63 mm (average)  for long distance and 60 mm for near distance decentration on the manufacture of the spectacles or  lenses you have ordered.
3.6- You may cancel any order (except for prescription glasses) up to 14 working days after receipt and return the goods for a full refund minus any relevant handling charges indicated within these terms of business.  You must notify us in writing or by email before you do so.

3.7- When buying a "reframe" only, (you except the check box terms on the ordering form) goods/ reframes ordered and then immediately cancelled before dispatch may be refunded at our discretion but in any event will incur a handling charge of £15 for our time and banking charges made to us for receiving digital payment/ web host payment charges and a £5 return postage cost to us if you want the goods returned. The refund balance will be sent and paid by cheque. 

3.8 - We cannot be responsible for altered pupil distance settings or and height measurements when your own lenses are fitted to our new frames but will do our best to match as near as possible.

 

4. Guarantee

4.1 -  All spectacles sold here online carry a 3 month guarantee against faulty materials and defective workmanship. To claim under this guarantee you must obtain a returns number by sending an email to us on our website Ilkestonfactoryspecs.co.uk contact form and then returning the goods by post. Please do not attend store for refunds unless with our express permission. Refunds will not be made for original or return postage.

4.2- We reserve the right to repair or replace faulty goods at our discretion if we deem the goods to be faulty.

4.3- Guarantees will not apply where goods have been subject to misuse, have not been used for the intended purpose or have not been used or cared for in accordance with any specific instructions issued with the product.

4.4- Refunds will not be made if incorrect or insufficient prescription information has been entered by the buyer at the time of ordering. We reserve the right to see a copy of the original prescription before making a refund.

 

5. Liability


5.1- "Ilkeston Factory Specs"  will not be liable for any vision problems, any loss of any nature, any accident or any injury, as a result of incorrect or insufficient information supplied by you or the original prescribing Optician or qualified optical professional.
5.2- The Buyer (customer) accepts full responsibility for choosing the frame based on the information provided. Unless stated otherwise, frames are not supplied as 'non-allergenic'.

5.3- Upon receipt of your spectacles, the responsibility lies with you the buyer to check that the vision through the lenses meets your expectations for the purpose that they were ordered. i.e. reading glasses and lenses are for near vision within arm's length only. Distance glasses and lenses are for distance vision giving clear vision at distance only but not focusing at a near vision (within arms length).

6. General terms


6.1 - We reserve the right to amend prices and specifications without notice.
6.2- No employee of "Ilkeston Factory Specs" has the right to vary these terms and conditions.
6.3- These terms and conditions shall be governed by English Law.
6.4- We can only supply lenses to a valid prescription that is less than two years old and we reserve the right to ask for a copy of that prescription.
6.5- We cannot supply lenses to those who are under 18 or registered partially sighted.
6.6- A binding contract is only entered into when we accept your order.

6.7- Standard prescription lenses - Our prices at the cart and checkout include frames and lenses as indicated, including "Standard" lenses with a prescription up to but not above sph's +/- 4.00 and or Cyl's not above but up to +/-2.00 (inclusive). We accept as standard any Axis and Reading adds up to +3.00 but not above. There should be no Prism included in your order.

If you (the customer) place an order for lenses that are above these "Standard" prescription powers or with Prism indicated on your prescription, there is an additional surcharge for you to pay before and if we accept your order. 

Out of range Non Standard prescription lenses with Sph's over +/- 4.00 and or Cyl's over +/-2.00 or with Prism, require you to pay a surcharge of £40.The glasses order may be accepted and processed by us but we will not dispatch them to you unless or until the surcharge payment has been paid by you. We will contact you when they are ready if you have not made the surcharge payment to arrange payment before dispatch is made. We do not accept orders with prescriptions above Sph's +/- 8.00 and or Cyl's above +/- 4.00 or Adds above 3.00 under any circumstance. Do not place orders on this site above these powers.

6.8- Handling Charge prohibited lens power orders (lens and glasses orders over sph's +/-4.00 and or cyl's over +/-2.00 and Adds over 3.00 or with prism).

There will be a £15.00 handling charge made for the time and expenses incurred (by us) for your error in placing order or orders for lens prescriptions we state we do not supply

(6.7) and that you should not order on this website if we decide not to accept your prohibited order and we decide to refund. This will be deducted by us from the monies paid to us by you before the refund is made to the card used by you to pay the monies to us.

You should not place an order for lenses or glasses with us if your prescription is over the powers we accept unless you agree with the specific terms stated on 6.6,6.7, 6.8 of our terms of business stated here.

7  Statutory rights/proprietor sole trade


7.1 - Nothing in these terms and conditions shall effect your statutory rights
7.2 - All content on this website is copyright of T/A "Ilkeston Factory Specs", Shaun Bateman

 

8. Identity and contracting

8.1- "Ilkeston Factory Specs" is a trading style taken and used by Mr Shaun Bateman t/a  "Ilkeston Factory Specs".

Business is undertaken at 135 Lower Bath Street, Ilkeston, Derbyshire , De7 8as , known as "the trading address".

8.2- It is to be recognised by both contracting parties (us and you)  that the title "llkeston Factory Specs" is not it's own entity but a trading style representative of the individual named (Shaun Bateman) in ( 8.1) , who will be jointly (with you) liable to perform as agreed under these terms.

8.3 - The term "We" represents the proprietor named in 8.1 & 8.2 or a representative employed by the proprietor at the time of use by you of this site. 

8.4 - No employee of "Ilkeston Factory Specs" has the right or authority to override any of the terms of business shown and outlined here.